Privacy Policy

At High Country Veterinary Hospital, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share personal information that you provide to us in connection with the veterinary services we offer for your animal(s). By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information necessary to provide veterinary services to you and your pet(s). The types of personal information we may collect include:

  • Personal Information: Name, address, email, phone number, emergency contact details, and payment information.

  • Pet Information: Animal(s)' name, breed, age, medical history, vaccination records, medications, and other health-related details.

  • Communication Records: Information from your communications with us (e.g., emails, phone calls, text messages).

  • Payment Information: Credit card or other payment details used to pay for services.

  • Health Information: Medical records, treatment history, test results, diagnosis, and any information related to the care of your pet(s).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To deliver veterinary care to your pet, including consultations, diagnostic services, treatments, surgeries, and follow-up care.

  • Appointments and Scheduling: To schedule, confirm, and remind you of your pet's appointments.

  • Billing and Payment Processing: To process payments and send receipts for services rendered.

  • Communication: To respond to your inquiries, provide customer support, and keep you informed about your pet’s care.

  • Medical Records Management: To maintain accurate and up-to-date medical records for your pet, which may be shared with other veterinary professionals with your consent.

  • Legal and Regulatory Compliance: To comply with relevant laws, regulations, and ethical obligations, including responding to requests from regulatory authorities or law enforcement.

3. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

  • With Your Consent: We may share your information with other veterinary professionals or animal care providers if you request or consent to this sharing (e.g., referring your pet to a specialist).

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our practice (e.g., payment processors, email marketing platforms). These service providers are obligated to keep your information confidential and only use it for the purposes for which we engaged them.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

  • Legal Compliance: We may disclose your information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect the rights, property, or safety of High Country Veterinary Hospital, our clients, or others.

4. Data Security

We take the security of your personal information seriously and use a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, use, or disclosure. These measures include:

  • Secure storage of medical records.

  • Encryption of sensitive data, such as payment information.

  • Restricted access to personal information within our practice.

  • Regular staff training on data privacy and security best practices.

However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your personal information for as long as necessary to provide veterinary services, comply with legal obligations, resolve disputes, and enforce our agreements. Once the information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal information we hold about you and your pet.

  • Correction: You may request corrections to any inaccuracies in your personal or pet’s information.

  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

  • Objection to Processing: You have the right to object to the processing of your personal information under certain circumstances, including for marketing purposes.

  • Data Portability: You have the right to request a copy of your personal data in a commonly used format to transfer it to another service provider.

To exercise these rights, please contact us using the contact details below. We will respond to your request as required by law.

7. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve your experience. Cookies are small files stored on your device that help us analyze web traffic, remember your preferences, and enhance our website functionality.

You can set your browser to block cookies or notify you when a cookie is being sent. However, some features of our website may not function properly without cookies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

High Country Veterinary Hospital
3777 Bradley Road
Colorado Springs, CO 80911
719.390.7995
highcountryvet@gmail.com

By using our services, you acknowledge that you accept the terms listed in the Privacy Policy above.

Terms of Service

These Terms and Conditions govern the relationship between High Country Veterinary Hospital and our clients seeking veterinary services for their animal(s). By engaging our services, you agree to the following terms:

1. Services Provided

We offer a range of veterinary services including consultations, diagnostics, treatments, surgeries, and preventative care. Our services are available to pets and animals of various species as specified on our website or communicated by our team.

2. Appointments and Scheduling

  • Appointments: Appointments are scheduled via phone, email, or through our online booking system. You are required to provide accurate and complete information about your pet and their health history.

3. Payment and Fees

  • Payment Methods: We accept payment with credit card, debit card, cash, check, etc.

  • Fees: All fees for services provided are payable at the time of service unless otherwise arranged. A full breakdown of charges will be provided for your review prior to treatment.

  • Estimates: Upon request, we can provide an estimate of the cost for services and treatment. Final charges may vary depending on the complexity of care and any unforeseen circumstances.

  • Delinquent Accounts: Accounts not paid within 90 days will be subject to late fees or referral to collections.

  • Please view our deposit policy.

4. Medical Treatment and Consent

  • Informed Consent: By signing or agreeing to these terms, you grant us permission to provide veterinary care to your animal(s) as deemed necessary by our veterinary professionals. You acknowledge that no guarantee of a specific outcome or cure can be made.

  • Emergency Treatment: In the event of an emergency, we will make all reasonable efforts to contact you. If we cannot reach you, you authorize us to provide necessary treatment for your animal.

  • Pre-Surgical Consent: If your animal requires surgery, we will discuss the procedure and any associated risks with you beforehand, and you must sign a separate surgical consent form.

5. Liability and Limitations

  • Limitation of Liability: While we strive to provide the highest level of care, veterinary medicine is not an exact science, and outcomes cannot always be guaranteed. You acknowledge that you are seeking veterinary care at your own risk, and High Country Veterinary is not liable for any damages or losses that may result from treatment, including but not limited to complications, side effects, or unsuccessful treatments.

  • Loss of Animal: In the event of an animal’s loss or death during treatment or surgery, our liability will be limited to the reasonable cost of the care provided. We recommend pet insurance to cover the potential financial impact of unforeseen complications.

6. Data Privacy and Communication

  • Medical Records: Your pet’s medical records will be maintained in our system and kept confidential, in compliance with relevant privacy laws. You have the right to request a copy of your animal’s medical records at any time.

  • Communication Preferences: You agree to receive communications from us regarding appointment reminders, treatment updates, and health information.

7. Emergency and After-Hours Care

  • Emergency Care: High Country Veterinary Hospital is a general practice facility and may not be equipped or available for emergency care. For emergencies, we may provide referral information for local emergency clinics.

  • Aftercare Instructions: You are responsible for following any post-treatment care instructions provided to ensure the health and well-being of your pet. Failure to follow aftercare guidelines may result in complications, for which we will not be liable.

8. Client Responsibilities

  • Accurate Information: You agree to provide accurate and complete information about your animal’s health history, current condition, and any medications they are taking.

  • Pet Behavior: You are responsible for ensuring your pet is safely controlled during visits. If your pet exhibits aggressive or dangerous behavior, we may need to reschedule the appointment or require the use of sedation or restraint, at your cost.

  • Follow-up Care: You are responsible for following up with our practice for any additional care your pet may require after the initial visit, including scheduling future appointments, medication refills, or diagnostic follow-ups.

9. Rights and Ownership

  • Ownership of Records: All records, including medical records and diagnostic results, remain the property of High Country Veterinary Hospital. You have the right to request copies of your pet's records at any time, in accordance with applicable laws.

10. Termination of Care

We reserve the right to discontinue treatment or terminate the veterinarian-client relationship for any reason, including but not limited to non-payment, inappropriate client behavior, or failure to follow medical advice. You may also terminate the relationship at any time by notifying us in writing.

11. Amendments

We reserve the right to amend these Terms and Conditions at any time. When we make changes, we will post the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

By using our services, you acknowledge that you accept the terms listed above in Terms and Conditions.