High Country Veterinary Hospital Deposit Policy

To Our Valued Clients,

In order to provide the best care for your pet, we ask for your understanding of our deposit policy. Please read the following guidelines carefully:

1. Deposit Requirement

  • A deposit of 25% is required for all scheduled surgeries. The deposit will be applied toward your final bill.

  • A deposit of the exam cost is required for all new client and re-establishment appointments. The deposit will be applied toward your final bill.

2. Payment of Balance

  • The remaining balance is due at the time of service.

3. Cancellations/Rescheduling

  • If you need to cancel or reschedule your new client or re-establishment appointment, please notify us at least 48 hours in advance to avoid forfeiting your deposit. 

  • If you need to cancel or reschedule your pet’s surgical appointment, please notify us at least 24 hours in advance to avoid forfeiting your deposit. 

  • Cancellations made in less than the designated time frame above before your scheduled appointment will result in the loss of your deposit. If you are reaching out when we are closed, please leave us a message stating you will need to cancel or reschedule so we can abide by the cancellation window. 

  • When an appointment or surgery is a “no-show”, we will automatically keep your deposit for your appointment.

6. Our Commitment to You

  • We strive to offer compassionate and high-quality care for your pet. Our availability is limited. The deposit helps ensure that we can continue to meet these standards while maintaining an efficient and timely schedule.

If you have any questions or concerns, please don’t hesitate to ask one of our team members.

Thank you for your understanding and cooperation.

High Country Veterinary Hospital

719.390.7995